GDPR Compliance

Last updated: October 2, 2026

Our Commitment to Data Protection

Nebula-orca is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and your rights under this regulation.

Legal Basis for Processing

We process your personal data under the following legal bases:

  • Consent: When you provide explicit consent for us to process your data for specific purposes
  • Contractual Necessity: When processing is necessary to fulfill a contract with you or to take steps at your request before entering into a contract
  • Legitimate Interest: When we have a legitimate business interest that does not override your fundamental rights
  • Legal Obligation: When processing is necessary to comply with legal requirements

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access

You have the right to request copies of your personal data that we hold.

Right to Rectification

You have the right to request correction of any inaccurate or incomplete personal data.

Right to Erasure

You have the right to request deletion of your personal data under certain circumstances.

Right to Restrict Processing

You have the right to request that we restrict processing of your personal data under certain conditions.

Right to Data Portability

You have the right to request transfer of your data to another organization or directly to you.

Right to Object

You have the right to object to our processing of your personal data under certain circumstances.

Rights Related to Automated Decision Making

You have the right not to be subject to decisions based solely on automated processing, including profiling, that produce legal effects concerning you.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service inquiry data is typically retained for:

  • Active client records: Duration of service relationship plus 3 years
  • Inquiry records without engagement: 1 year
  • Marketing communications: Until you unsubscribe or request deletion

Data Security Measures

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including:

  • Encryption of data in transit and at rest
  • Regular security assessments
  • Access controls and authentication procedures
  • Staff training on data protection

International Data Transfers

If we transfer your personal data outside Canada, we ensure appropriate safeguards are in place to protect your data in accordance with GDPR requirements.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach.

Exercising Your Rights

To exercise any of your GDPR rights, please contact us at:

Email: [email protected]
Address: 1847 Maple Ridge Drive, Vancouver, BC V6B 2K3, Canada

We will respond to your request within one month. In complex cases, we may extend this period by two additional months and will inform you of any such extension.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority.

Updates to This Policy

We may update this GDPR compliance statement as our practices evolve or as required by law. We will post any changes on this page with an updated effective date.